FREQUENTLY ASKED QUESTIONS
Where do you ship from?
We have multiple warehouses across North America and Asia. Orders are shipped according to the destination and availability at our warehouses.
Which days do you ship?
We ship orders Monday–Friday. Please allow 3 - 5 days processing time due to the current situation.
How do i know if my order has been shipped?
Once your order is shipped you will recieve a shipping confirmation sent to your email, which usually takes 1-3 business days.
Why haven't i recieved my shipping confirmation?
Make sure you wait atleast 1-3 business days as the packages are not always sent out on the same day. Then you can go ahead and double check your email. You can also try to look under your “junk folder”.
- Insufficient funds on the credit card
- You made a typo when entering any of the credit card information
- Your bank decided not to allow the transaction. This can happen at your bank's discretion. In such cases you can check out via Apple Pay.
Alternatively you can also call your bank and let them know they should unblock and allow the transaction.